Frequently Asked Questions
Everything you need to know about your Cliphair extensions.
How do I choose the right shade for my hair?
We offer a free color matching service. Simply upload a photo of your hair in natural light, and our experts will recommend the perfect match from our range of over 60 shades.
Can I use heat styling tools on my extensions?
Yes, as our extensions are made from 100% Remy human hair, you can use straighteners, curling irons, and blow dryers. We recommend using a heat protectant spray and keeping the temperature below 180°C.
How long do Cliphair extensions typically last?
With proper care, our clip-in extensions last 6-12 months. Permanent methods like tapes or wefts typically last 3-6 months before needing to be refitted or replaced.
What is your return policy if the color isn't right?
We offer a 30-day return policy. You can return your extensions for an exchange or refund as long as the hygiene seal is intact and the gold security ties have not been removed.
Do you offer international shipping?
Yes, we ship worldwide. We offer standard and express shipping options to the USA, Europe, Australia, and many other global destinations with full tracking provided.
How often should I wash my hair extensions?
Clip-in extensions only need washing every 15-20 wears or when there is significant product buildup. Permanent extensions should be washed 2-3 times a week using sulfate-free shampoo.